Street Lighting

The Matthews Public Works Department provides street lighting on residential streets and thoroughfares through contracts with Duke Power and Union Power, depending on location. The Town budgets over $230,000 each year simply for lighting energy bills.

When street lights are out, citizens can contact the Public Works Department at 704-847-3640 or by e-mail. Please provide a specific location by address. We will forward this information to the correct power company.

The normal policy of both companies is to repair burned out lights within 3 business days, unless there are specific wiring problems. If underground wiring is an issue then the policy is 5 business days.

Citizens and subdivisions requesting new or additional lights may follow the Town Street Lighting Policy to make these requests.

Street Light Policy
 

Traffic Signals

Almost all traffic signals in Matthews are under the control of the NC Department of Transportation (NCDOT). All issues relating to maintenance, repair and timing are handled by the NCDOT. Exceptions are the signals at NC 51 and Elizabeth, NC 51 and Alexander, and Margaret Wallace and Sam Newell, which are controlled and maintained by the City of Charlotte.

Signal problems can be reported to the Public Works Department, 704-847-3640, where they are forwarded to the NCDOT.  Or, they can be reported directly to the NCDOT at 704-982-1998.
 

Electricity

Union Power Cooperative services neighborhoods and houses in the eastern corner of the Town as well as residences off of Sam Newell Road, north of Independence Boulevard.  They can be contacted by phone at 1-800-794-4423.

The remainder of Matthews is serviced by Duke Energy.  For power issues in these areas please contact them at 1-800-769-3766.   

Phone

Windstream Communications is the telephone provider in our Town.  They can be reached at 1-866-971-9463.
 

Cable

Time Warner Cable is the cable TV provider in our Town.  They can be reached at 1-877-566-4892.

Gas

Natural gas in the Town of Matthews is provided by Piedmont Natural Gas.  They can be reached at 1-800-752-7504.

If there is a break in the gas line or other emergency, please get to a safe place and call 911.